Terms & Conditions
The following are the terms and conditions for use of the www.rochespharmacy.ie This website is for use by people who are 18 years and over only.
We guarantee the confidentiality of your details. Under no circumstances will these be given to any other third party and shall be used for order processing only. Details will be placed on our own mailing list unless otherwise requested.
All orders are subject to availability, in the event of goods being temporarily out of stock an advice note will be sent by email and goods will be dispatched as soon as available. If the goods are not delivered after 20 days a credit note will be issued which may be used against any future orders within 6 months.
Any order of any products, shall not exceed six units of the same reference.
Once you have finished shopping you will go through to our secure checkout area where you will be asked for the details required to process your order, once complete you will then be issued with an order number and confirmation of your order by email.We utilise the latest in customer friendly shopping procedures, reinforced with a reliable and secure checkout processing system by Elavon. Goods will be dispatched upon clearance of payment on the same day whenever possible.
Internet transactions are processed via our secure ordering facility on a secure server. All major Credit Cards and Debits Cards are accepted and the name Roches Pharmacy will appear on your credit card transaction statement. All prices displayed within the store include VAT where applicable.
PRICE OF GOODS
The price listed on the Website (the ‘Price’) for rochespharmacy.ie products (the “Products”) will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, change a special offer price back to its original or the imposition of any new taxes or duties, or if due to an error or omission the price for the products on the website is wrong.
For delivery terms and delivery rates please click here. Orders placed on Fridays will not be delivered until after the weekend as weekend deliveries are not available through our courier. Should there be a delay in processing your order for any reason – you will be notified immediately. All products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only.
If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the products. In these circumstances, we will refund any money paid by you for those products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those products.
We promise the utmost confidentiality and discretion with your order. All orders of a sensitive nature are packaged in plain packaging. All our outer packaging on deliveries of a sensitive nature is non-descript padded mail packs or parcels with no company advertising or logos. We aim to get your order into the next collection available after your order is received. Please kindly note that this is not a guarantee of next working day delivery, please allow between 2 and 5 working days for delivery.
Orders not received within 7 days should be notified by e-mail to customer services with details of your basket order number. Please ensure you use a valid and current e-mail address when ordering, as you will receive all confirmation and reference numbers relating to your purchase by e-mail. Retain these details until your order has been delivered and please quote these in any correspondence to us regarding your order.
When you purchase online, you have a statutory right to return a Product (other than perishable produce) up to 7 days after your order has been delivered (cooling off period). We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the Product to us and we will organise a refund (excluding delivery cost). Goods must only be retuned if they are unused, unopened and in their original condition. Any breakages or damage must be reported within 24 hours of purchase/delivery.
ACCORDANCE WITH SPECIFICATION
Many of the products are of a technical nature and it is not practical to publish detailed specifications of all the products and keep specifications completely up to date. All descriptive matter, drawings, pictures, colours, specifications and advertising on the website are for the sole purpose of giving an approximate description of the products.
If any manuals or safety instructions are provided with the products, you agree to read and follow carefully all the terms contained therein at all times. Any information contained on the website is not meant to be comprehensive and if you are inexperienced in using the products or are unsure of your abilities, you should always seek expert advice and assistance.
DISCLAIMER OF WARRANTIES
The information contained in the website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the website is provided “as is” and “as available” and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the website, any changes to the website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the Products. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed €200.
No contract will subsist between you and rochespharmacy.ie for a sale to you of any product or service unless and until rochespharmacy.ie accepts your order by e-mail confirming that it has dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time rochespharmacy.ie sends the e-mail to you (whether or not you receive that e-mail).
MODIFICATION OF TERMS
We may terminate the website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your account for violation of the letter or spirit of these terms and conditions.
Our site uses an order form for customers to request information, products, and services. We collect visitors’ contact information (such as their email address), unique identifying information (such as user name and password). Contact information from the order form is used to send orders and information about our company to our customers. The customer’s contact information is also used to get in touch with the visitor when necessary. Unique identifiers (such as user name and password) are collected from Web site visitors to verify the user’s identity and for use in establishing and identifying account numbers in our record system. All transaction details are kept secure and are stored for a minimum of two years.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All Web servers are behind a firewall and monitored. To protect identity and combat fraud, all customers are required to provide accurate information during the registration process and/or order processing. If a suspicious or malicious behaviour is discovered, Roches Pharmacy reserves the right including but not limited to, close customers account, void and refund fraudulent orders, block customer from accessing the site fully or partially. Only one account per person is allowed. This does not affect your statutory rights.
By using the Roches Pharmacy site and services, you signify acceptance of this privacy statement. If you do not agree or are not comfortable with any policy described in this privacy statement, your only remedy is to discontinue use of the rochespharmacy.ie site. We reserve the right to modify this privacy statement at any time. Your continued use of any portion of the rochespharmacy.ie site following notification or posting of such changes will constitute your acceptance of those changes.
NOT HAPPY WITH YOUR PURCHASE?
No problem. We are happy to accept returns within 7 days of order. Just email rochespharmacy.ie. Or call us on 01 4972693. If we have already dispatched the product, it needs to be returned to us at the address below before refund can be applied. Once we receive goods in original packaging and condition we will process refund. Please note the speed the refund hits your account will depend on your credit card company.